Refund policy
Thank you for choosing nicobedon.com. We are committed to delivering high-quality coaching and fitness programs. Please read this Refund and Exchange Policy carefully before making a purchase. By subscribing to or purchasing any of our services, you agree to the terms outlined below.
1. Subscription-Based Services
1.1 All subscription plans are non-refundable once payment has been processed, unless otherwise required by applicable law.
1.2 Subscriptions auto-renew at the end of each billing cycle unless cancelled by the member prior to the renewal date. To cancel, email help@nicobedon.com before your next billing date.
1.3 Cancellations take effect at the end of the current billing cycle. No partial refunds will be issued for unused time remaining in an active billing period.
2. Coaching Programs and Custom Services
2.1 Program duration and scope are agreed upon during the onboarding process between you and your assigned coach. Once a program has commenced, no refunds or exchanges will be issued for remaining or unused sessions.
2.2 If a medical or personal issue prevents you from completing a program, you may be eligible to pause your membership in accordance with Section 3 below and the Membership Pause Policy outlined in our Terms and Conditions.
3. Membership Pause
3.1 Members on active monthly plans may request a pause under the following circumstances:
- Medical issues or injury
- Maternity leave
- Extended travel
- Financial hardship
3.2 Pause requests must meet the following conditions:
- Submitted to help@nicobedon.com at least 2 business days before your next billing date
- Minimum pause duration of 4 weeks
- Maximum cumulative pause of 16 weeks per calendar year
- Subject to review and approval by the nicobedon.com team — approval is not automatic
3.3 No refunds will be issued for pause periods. Instead, billing will be suspended for the duration of the approved pause window. Access to programs and the training app will be suspended during this time.
3.4 Cancellation is not permitted while a pause is active.
4. Failed or Duplicate Payments
4.1 If you believe you have been charged in error or billed more than once for the same period, please contact help@nicobedon.com within 7 days of the transaction date. We will investigate promptly and, if an error is confirmed, issue a full or partial refund as appropriate.
5. Exceptional Circumstances
5.1 We understand that life can be unpredictable. If you believe you qualify for a refund due to exceptional circumstances — such as serious injury, hospitalisation, or a significant personal emergency — please email help@nicobedon.com with a detailed written explanation. Supporting documentation may be required.
5.2 Exceptional circumstance requests are assessed on a case-by-case basis and are granted at our sole discretion. Approval is not guaranteed.
6. Digital Goods and App-Based Access
6.1 All digital training programs, downloadable materials, and app-based access are non-transferable and non-exchangeable once delivered or activated. No exchanges will be offered on digital goods.
7. Contact Us
For all refund, exchange, pause, or billing enquiries, please contact us:
Email: help@nicobedon.com
Please include your full name, the email address associated with your account, and a description of your enquiry. We aim to respond to all requests within 5 business days.